Services

From application design to product maintenance to evaluating cost of ownership, WITTENSTEIN is dedicated to our customers for the lifecycle of their applications and beyond.

Engineering Support

 

Engineering Support & Consultation

 

You can always contact WITTENSTEIN North America for assistance with technical, design or application-specific questions:

  • Identify optimal products for your design
  • Address design considerations based on need
  • Request installation training and support


Motion control subassemblies are the driving force in a machine’s performance, and huge gains can be achieved by optimizing these systems. Leverage our holistic expertise to optimize your results:

  • Enhanced machine and process reliability
  • Optimized performance and productivity
  • Reduced development costs through time savings
  • Increased quality, throughput, safety and other performances that optimize cost of ownership
  • Development and production of special gearheads (from prototype through to production readiness)
  • Noise optimization of gearheads
  • Gearing design and optimization


From concept through implementation to re-investment, we stay with our customers to optimize results every step of the way.

Customer training

With our training courses, we will make you into an expert – our knowledge is your advantage


Product training
Greater knowledge enables greater achievement. We will be pleased to share our expert knowledge with you: Profit from our many years of experience and learn more about the product portfolio of WITTENSTEIN alpha GmbH.


cymex training course
Become a design expert! We will provide you with training courses on our design software, adapted to your requirements. Whether for beginners or experts, for occasional or regular users – we adapt our training course to your wishes and requirements.


Installation training
We offer you an individual training course on professional system installation and the mechanical installation of your selected linear axes on site. For further information, please refer to the flyer.


Service training
Participation in an individual service training course is a prerequisite for sourcing spare parts at the parts list level. Participate, then order spare parts and install them yourself. We offer you training courses at our premises or on site at your plant, including repair of your drive. Moreover, we regularly host maintenance workshops at which the participants are instructed in safe handling during mounting of the motor to the gearhead as well as the independent replacement of wearing parts and gearhead assemblies. The relevant dates are available upon request.

 

Training program tailored to your wishes
You are welcome to combine your personal training course with further topics. Take advantage, for example, of our offer of a company tour and find out all about the WITTENSTEIN Group.


Benefit from

  • Individually designed content and specific training programs
  • Practice-oriented learning methods
  • Certified trainers

Expedited Delivery

 

Expedited Delivery

 

The North America headquarters in Bartlett, Illinois houses our executive, sales, engineering and technical support teams, as well as our technical center for machining, assembly, testing, service and inventory of products. The state-of-the-art machines and technical capabilities at this facility allow us to support WITTENSTEIN worldwide with mechatronic projects that integrate motors, gearboxes and controls.

 

Delivery and Accessibility
Our Midwest U.S. location puts product, expertise and quality within easy reach for our customers in North America:

  • Next-day shipment for many LP series planetary gearboxes
  • All other alpha products ship within 10 business days
  • Speedline service available for next-day delivery of emergency replacement parts
  • Assembly and machines staffed to run 24/7
  • State-of-the-art equipment, industry 4.0 ready 

 

 

 

Free sizing tool cymex® 5

Design of the entire drive train


cymex® – the proven software for drive system optimization
cymex® enables the simple dimensioning and evaluation of the complete drive train (application + transformation + motor + gearhead). Its precise calculation is facilitated significantly by means of predefined standard applications such as belt, spindle, rotary-table and rack&pinion drives. Consideration of all major influencing factors and customer-specific parameters result in a reliable and efficient design as well as optimization of the drive system.


Profit from our many years of experience
We will be pleased to support you in the form of a cymex® design calculation. We will provide you with training courses on our design software, adapted to your requirements. Whether for beginners or experts, for occasional or regular users – we adapt our training courses to your wishes and requirements. Further information is also available by clicking on Customer training.


Your benefits

  • Simple and reliable design through pre-defined standard applications
  • All customer-specific application parameters taken into account
  • cymex® Motion Profiler for creating simple and complex motion and load profiles
  • Import functions of motion profiles from SAM, Excel, ASCII databases with all WITTENSTEIN alpha products as well as 11,000 motors offered by all current manufacturers
  • Visualization of loads in relation to all important component parameters in the drive train
  • Offline CAD generator: 3D gearhead files including all attached components
  • Technical calculation documentation

More about cymex® 5

Modernization service

Design of the entire drive train


cymex® – the proven software for drive system optimization
cymex® enables the simple dimensioning and evaluation of the complete drive train (application + transformation + motor + gearhead). Its precise calculation is facilitated significantly by means of predefined standard applications such as belt, spindle, rotary-table and rack&pinion drives. Consideration of all major influencing factors and customer-specific parameters result in a reliable and efficient design as well as optimization of the drive system.


Profit from our many years of experience
We will be pleased to support you in the form of a cymex® design calculation. We will provide you with training courses on our design software, adapted to your requirements. Whether for beginners or experts, for occasional or regular users – we adapt our training courses to your wishes and requirements. Further information is also available by clicking on Customer training.


Your benefits

  • Simple and reliable design through pre-defined standard applications
  • All customer-specific application parameters taken into account
  • cymex® Motion Profiler for creating simple and complex motion and load profiles
  • Import functions of motion profiles from SAM, Excel, ASCII databases with all WITTENSTEIN alpha products as well as 11,000 motors offered by all current manufacturers
  • Visualization of loads in relation to all important component parameters in the drive train
  • Offline CAD generator: 3D gearhead files including all attached components
  • Technical calculation documentation

More about cymex® 5

Application-specific retrofitting


Keep up with market requirements

Benefit from the know-how and accumulated experience of our application experts in the revision of obsolete drive concepts. We ensure smooth retrofitting in accordance with your requirements and put you in the fast lane.


Product Lifecycle Management

Our active Product Lifecycle Management integrates you into replacement strategies at an early stage. You receive attractive offers for innovations or alternatives from us and therefore always remain fully up to date. Of course, we also guarantee you our permanently high service standard over the entire product lifecycle. Further information on our Lifecycle Management is also available in this PDF document or by telephone.


We offer you

  • Professional retrofitting of mechanical drive systems
  • Precise application calculations and drive design
  • Reliable compatibility testing of existing solutions

Ongoing Support

 

Ongoing Support

 

Each WITTENSTEIN North America customer has a dedicated team of support professionals to assist with installation, operation, repairs and other customer service needs:

24/7 Service Hotline

 

24/7 Service Hotline

 

For emergency support outside of business hours call 1-224-388-8174. The hotline offers you flexibility, reliability and very fast response in the event of a repair or critical situations such as machine downtimes.

  • Shorter downtimes
  • Minimization of downtime costs
  • Maximum plant availability
  • Permanent availability
  • Personal and immediate processing of your time-critical repair issues